Effective 3 August 2026.
What information do we collect?
The form may collect your name, phone number and optional email. It may also ask for the property ZIP code or suburb, crawl-space condition, notes and photos. The site and form hosts may process basic device and security data. They need this data to run their services.
Do not upload photos of people, ID papers, payment details or private records. Do not enter an unsafe crawl space to gather details.
How do we use project details?
We may use the information to:
- respond to the project request;
- review the likely scope and service area;
- arrange or support follow-up about that request;
- keep records needed to manage the enquiry; and
- protect and operate the site and form.
Photos and form details do not give a home diagnosis or final quote.
Which providers process the information?
Cloudflare hosts the site. Tally hosts and stores the form replies. When phone and text routing goes live, Twilio may process calls and project texts. Each provider uses data to supply its service.
We do not sell mobile numbers or text consent. We do not share them with other firms or related parties for ads or sales messages.
How does text-message consent work?
The form has an optional text box. It starts unchecked. You do not need to select it to send a request. If you do, we may send texts about that project to the number you give. Message frequency varies. Message and data rates may apply. Reply STOP to opt out.
How long is information kept?
We keep project details only as long as we need them. We may need them to handle the request, keep records, fix a dispute or meet the law. You may ask to see, correct or delete your details through the contact page. The law or a live dispute may require us to keep some records.
Can this policy change?
Yes. We will change the date when we update this policy. A major change will take effect from that date, subject to any notice or consent required by law.
For website or privacy questions, use the contact page.